Damages We Do and Don't Cover
We ensure all plants will arrive in healthy condition if ordered properly. Please note the following:
• If plants arrive in substandard conditions, send us a photo within 30 days and we are happy to reimburse or replace any of the damaged items.
Refund or Replacement
Please note if you ever receive a damaged shipment from us, we are only able to issue a refund for the plants themselves and not for the price of shipping.
• To qualify please send an email of the order to email@example.com with a picture of the damaged item and shipping information.
• Only one replacement order will be issued. For refunds, please allow 3-5 business days to process.
• If you have any issues, please bare with us as we are small business, it may take 1-2 days during the week to get back to you and fix any problems. We appreciate your patience!